We are members of the Royal Institution of Chartered Surveyors and are committed to provide a high quality service to all our clients. When something goes wrong we need you to tell us about it. This will help us to improve our standards.
Our Complaints Procedure
If you have spoken to us about your complaint and it cannot be resolved immediately. We ask that you put your complaint in writing to make sure that we have a full understanding of the reasons for your complaint. Please send your written complaint to:Mrs E Saywell,
Gascoines Chartered Surveyors,
1 Church Street,
We will consider your complaint as quickly as possible and will acknowledge receipt of your complaint within 7 days where possible, within 21 days of the receipt of your written details of complaint we will write to you informing you of the results of our investigation into your complaint and advise you which actions have been or will be taken. If we are not able to give you a full response, we will update you within 28 days.
If we are unable to agree on how to resolve your complaint then you have the opportunity to take your complaint to an independent redress provider, as approved by RICS Regulatory Board. We have chosen to use the following redress providers:
For Consumer Clients
International Dispute Resolution Centre,
70 Fleet Street,
+44 (0)20 7536 6000
+44 (0)20 7536 6001
For Business-to-Business clients:RICS Dispute Resolution Service,